The 2-dimensional business system is an incomplete system model because it does not consider or integrate the most important subsystem - Investment Assets.
What are investment assets?
Quite simply, People.
People who create, purchase, and integrate processes and tools which Define, Measure, Analyze, Improve, and Control (DMAIC) the enterprise. “DMAIC” is a popular acronym used in International Quality Organizations around the world and was inspired by Deming’s “Plan-Do-Check-Act” cycle.